AAA’s first ‘mobile branch’ in North America launches in central Pa. – PennLive

Science & Technology

AAA has launched a new "mobile branch" in Lancaster. (Photo provided)
If you live in Lancaster, there’s no need to take a drive anymore to get those passport photos.
AAA Central Penn launched a “mobile branch” in Lancaster on Dec. 6.
AAA Central Penn’s new mobile member service van provides notary service, assistance with department of transportation services, map and tour book delivery, theme park tickets delivery and foreign currency orders.
Officials said this service delivery method is the first of its kind for any AAA club in North America. AAA Central Penn’s new van will assist its members within a 10-mile radius around Lancaster. AAA Central Penn plans to expand its mobile services throughout the region over the next few years.
“Being able to provide a comprehensive array of AAA products and services through a mobile, ‘We Come to You’ manner, is an important step in our effort to continually improve our member experience,” Jodie Daubert, AAA Central Penn president and CEO said in a news release. “We’re already well known for delivering roadside assistance and car battery service, so it seemed very natural for us to also offer our in-branch member services through a mobile model.”
The mobile member service manager, Ronnie Burgess, is a long-time AAA employee who previously served as the James Street, Lancaster branch manager.
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